Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be not empty, have the same ingredients it originally had, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at renewunaturally@gmail.com. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at renewunaturally@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products and there will be a small restocking fee associated with your return(for used products). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is return the product and we will send you the item you wanted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.